Emergency Prescription Requests

Emergency prescription requests are requests for medication which you have run out of and need, to prevent you becoming severely unwell. Emergency medications include; antiepileptic medication, insulin, inhalers and adrenaline pens for anaphylaxis.

Emergency prescription requests cannot be used for medication which has been ordered late. You should allow up to 2 working days for routine repeat prescription requests. Please respect our staff, as it is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.   

However,  your regular pharmacy may be able to issue you with an interim repeat prescription for 5 days. Please enquire directly with your regular pharmacy. 

Electronic Prescription Service

Electronic Prescription Service gives you the option to ‘nominate’ the pharmacy of your choice so that your prescriptions can be sent from the doctor to the pharmacy electronically.    Please click here for more information.

In order to avoid potentially dangerous errors we regret that we cannot take repeat prescription requests over the telephone, even for emergency request. All requests must be made in writing or via the on-line repeat prescription request service “SystmOnline”. Requests can be emailed to florence.prescriptions@nhs.net