Repeat prescriptions are medications which appear on the reverse of your prescription which your doctor would like you to continue on a regular basis.

In order to avoid potentially dangerous errors we regret that we cannot take repeat prescription requests over the telephone. All requests must be made in writing or via the on-line repeat prescription request service “SystmOnline”. Requests can be faxed to Florence Road Surgery on 020 8840 5768 or Bramley Road Surgery on 020 8579 0424 or by email at

How to request a Repeat Prescription

Repeat prescriptions may be ordered in several ways:


You can order your repeat prescriptions via SystmOnline on a computer, ipad or a phone APP. The surgery will give you a log in and password to access this.

In Person

Fill in a prescription request form or underline the items needed on the tear-off side of your prescription and drop it into the surgery. Please do not order any medications you do not need.


Requests may also be emailed to


If a stamped addressed envelope is supplied, your prescription can be returned via Royal Mail. Find our postal address.


If you take certain medication on a regular basis, your doctor may authorise you to obtain repeat prescriptions from the surgery, though you will be asked to attend a Medication Review from time to time. Most prescriptions are now issued on the practice computer. This allows both us and you to have a record of all prescription items.

Your prescriptions come with a tear-off section, which becomes ‘the prescription request form’. This lists the names and doses of your medicine. Tick the medicines you require and hand in, fax or post the request to us. Prescriptions can be posted back to you if you include a stamped addressed envelope with your request, but please allow longer for processing. Please make sure your request for medication is clear, and leave a telephone number if possible in case your doctor needs to contact you.

Please note that we need 2 full working days for any prescription request (up to 7 days if requests involve posting), this includes hospital outpatient prescriptions and private prescriptions.

Prescription Turnaround Time

Order Time

Ready at Reception

Before 12:30 Monday

After 16:30 Wednesday

After 12:30 Monday

After 16:30 Thursday

Before 12:30 Tuesday

After 16:30 Thursday

After 12:30 Tuesday

After 16:30 Friday

Before 12:30 Wednesday

After 16:30 Friday

After 12:30 Wednesday

After 16:30 Monday

Before 12:30 Thursday

After 16:30 Monday

After 12:30 Thursday

After 16:30 Tuesday

Before 12:30 Friday

After 16:30 Tuesday

After 12:30 Friday

After 16:30 Wednesday


Electronic Prescription Service

Electronic Prescription Service gives you the option to ‘nominate’ the pharmacy of your choice so that your prescriptions can be sent from the doctor to the pharmacy electronically.    Please click here for more information.