Information about your request today

Thank you for contacting the Surgery today, for help with a medical problem. This information will explain how we will help you.

If you are ill we will try to help you today.

If the GP thinks this is an urgent problem, the appointment will be today. But if the GP thinks that this is not urgent, the appointment will be within a week. If we need to physically examine you – to work out what is wrong with you – then we will give you a face-to-face appointment.

If the GP thinks we can treat you by talking to you on the telephone – then we will call you. Make sure your phone is on.

Or we can treat you by looking at a photo or document you sent us online, we will help you online. By using different appointment types, we are able to manage more patients than ever before; and we can make sure that we have enough face-to-face appointments available for people who need to be physically examined.

We will contact you. Make sure phone is on. Also keep a lookout for text messages, emails for AMGP communications.

If you are ill, we plan to call you by 6.00pm, unless we have told you the out of hours doctor will contact you.

If you are not ill but need something else (such as a sick note), this can take up to 5 days. We have received your request, and we are working on it. We usually complete non-clilnical requests in less than 5 days, so do not call for an update until 5 days later. Non-clinical administrative requests take longer (up to 20 working days).

It is not always a doctor who will help you. In addition to GPs, we have 2 Nurse Practitioners, 2 Nurses, a team of Clinical Pharmacists and 3 Pharmacy Technicians. These clinicians are called Allied Heathcare Professionals. Each of these clinicians has different skills. We will make sure that you see the best one to help you. If the Allied Healthcare Professional cannot help you, then they will call the GP over to help.

We are a teaching practice. We teach GPs. If you are asked to see one of the learners, please do not worry. You will get a long consultation allowing you to discuss everything in detail. At the end, a Senior GP will review everything and make sure you received high-quality care.

Always use askmyGP to make requests. Our online platform is open from Monday to Friday. It is easy to use and saves you time. When you telephone the Surgery, you have to speak to a receptionist, but with askmyGP, your message goes directly to a GP Assistant.

NHS App

You can find out more about the NHS App, how to download it and get support here (https://www.nhs.uk/nhs-app/).

You’ll need to provide extra proof of who you are to get full access to your NHS account.

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

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Your NHS Login

Your NHS account allows you to access your services through the NHS App or website.  It also allows you to access authorised apps such as Airmid. 

To have an NHS account, you must be aged 13 or over and registered with an NHS GP surgery in England or the Isle of Man.

You can find out more about how to set up your NHS login, you can visit the NHS website: How to set up NHS login

You may find it easier to have an app on your phone to access your account but you don’t have to.  If you prefer, you can access your NHS account online: Log in – NHS App Online (service.nhs.uk)

Airmid

If you would like to benefit from online services and prefer to use an app, you can use the Airmid app. Airmid is the patient-facing app for the provider of our clinical system. If you don’t want to use an app you can still access SystmOnline.

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