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Florence Road Surgery
26 Florence Road
Ealing
London
W5 3TXPhone: 020 8567 2111Out of hours: 111
Register as a Carer
If you are a Carer and a Patient of our Practice and you are not already registered as Carer on our records, please email your details to admin.florenceroad@nhs.net
Ealing Carer’s Emergency Card
Carers’ Guidelines (please click the link below)
Ealing_Carers_Emergency_Guidance_Notes___March__19 (2)
Carer’s Health Check
As Carer, you are eligible for a free Health Check, please call the Practice to book to see one of our Practice Nurses
Find out more about
symptoms and conditions.
For information on how best to be seen at the Surgery, select the service or condition you require.
Who do I see: GP
Advice: Please contact the Surgey via askmyGP. Please click the link below to access:
Who do I see: A&E, GP or Practice Nurse
Advice: Telephone 999 or 111 if symptoms are severe.
For less serious issues, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: RISE/AA
Advice: Please visit ealingrise.org.uk or alcoholics-anonymous.org.uk for self referrals.
Who do I see: IAPT Service/GP
Advice: Visit http://www.ealingiapt.nhs.uk/ for self referral to IAPT services, or contact the Surgery via askmyGP. We normally respond within two hours, in working hours. Please click the link below to access:
Who do I see: Community Pharmacy/GP after 7 days
Advice: Search for your nearest community pharmacist. If you feel you need to see a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Health Care Assistant
Advice: Please book an appointment online, or contact Reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: Phlebotomist / Health Care Assistant
Advice: Please contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment. Clinics from 8am daily. Appointments for blood tests MUST have been requested by your doctor or other health care professional.
Who do I see: Contact Ealing London Borough Council
Advice: Ealing Blue Badge Scheme, Tel: 020 8825 5000
Who do I see: Nurse Practitioner
Advice: Please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment with a nurse.
Who do I see: Practice Nurse/GP or A&E for severe symptoms
Advice: Telephone 999 or 111 if symptoms are severe. For less serious breathing issues such as COPD or chest infections, please contact the Surgery via askmyGP. We normally respond within two hours, in working days. Please click the link below to access:
Who do I see: Self Help/Health Visitor/GP
Advice: Visit NHS advice pages, or search for a breastfeeding support service near you. If you prefer to talk/see a GP, please contact the Surgery via askmyGP. We normally respond within two hours, in working days. Please click the link below to access:
Who do I see: Community Pharmacist/GP
Advice: For pain relief, please search for your nearest community pharmacy. For difficulty breathing, please contact the Surgery via askmyGP. We normally respond within two hours, in working days. Please click the link below to access:
Who do I see: Practice Nurse/ Urgent Care Centre if severe
Advice: If severe, please search for your nearest Urgent Care Centre. If not, please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment with a nurse.
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: Practice Nurse
Advice: Once you are invited, please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment, on a day that you are not bleeding or on your period. Ideally you should be mid-cycle i.e. at least 5 days after your last period and 5 days before your next period.
Who do I see: GP if persists for more than 1 week, or other chest issues (asthma)
Advice: If your symptoms are such that you feel you need to see a doctor, please contact the Surgery via askmyGP. We normally respond within two hours in working days. Please click the link below to access:
Who do I see: GP or A&E for severe symptoms
Advice: Telephone 999 or 111 if symptoms are severe. If not severe and has lasted for more than a few days. If your symptoms are such that you feel you need to see a doctor on the same day, please contact the Surgery via askmyGP. We normally respond within two hours in working days. Please click the link below to access:
Who do I see: Practice Nurse
Advice: Baby Clinic is run by our Practice Nurses, appointments needed for immunisations; please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment. Find out more at NHS Choices.
Who do I see: Practice Nurse or GP
Advice: Annual clinic appointments will be sent to all CHD patients, please ask for an earlier appointment if worried.
Who do I see: GP
Advice: Please contact the Surgery via askmyGP. Reception will pass on the request to the designated GP for this. Please click the link below to access:
Who do I see: Community Pharmacy
Advice: Search for your nearest community pharmacist.
Who do I see: Community Pharmacy
Advice: Search for your nearest community pharmacist. Antibiotics are NOT needed for the common colds, as colds are caused by a virus. Find out more at NHS choices.
Who do I see: Community Pharmacy/GP if persists more than 1 week
Advice: Search for your nearest community pharmacist.
If your symptoms are such that you feel you need to see a doctor on the same day, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Family Planning Clinic/Practice Nurse
Advice: Find out more information about Ealing Family Planning Clinics. Contraception and family planning appointments are available with a Practice Nurse, please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment. Routine appointments within 2 – 4 weeks.
Please visit the GOV.UK website for the latest guidance and advice https://www.gov.uk/coronavirus
Who do I see: Community Pharmacy/GP if persists for more than 3 weeks
Advice: Search for your nearest community pharmacist.
If your symptoms are such that you feel you need to see a doctor on the same day, please contact the Surgery via askmyGP. We normally respond within two hours in working days. Please click the link below to access:
Who do I see: Community Pharmacy/GP if persists for more than 3 days
Advice: Search for your nearest community pharmacist.
If your symptoms are such that you feel you need to see a doctor on the same day, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Healthcare Assistant/Practice Nurse
Advice: Please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: Dentist/GP for dental abscess if no emergency dentist available
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services. For a GP please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: Family Planning Clinic/GP/Practice Nurse
Advice: Find out more information about Ealing Family Planning Clinics. Contraception and family planning appointments are available at various times every day. For a GP or a Practice Nurse, please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment. Routine appointments within 2 – 4 weeks.
Who do I see: IAPT Service/GP
Advice: Visit ealingiapt.co.uk for IAPT services. If your symptoms are such that you feel you need to see a doctor on the same day, please contact the Surgery via askmyGP. We normally respond within two hours in working days. Please click the link below to access:
Who do I see: Health Care Assistant/Practice Nurse (full annual)/Clinical Pharmacist (medication)
Advice: Routine annual clinic appointments reminders will be sent to all our patients with diabetes. Reception staff will direct you to the most appropriate health care professional. For the surgery, please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: Community Pharmacist/GP if persists longer than 7 days or in a career dealing with food or caring for others
Advice: Search for your nearest community pharmacist. If your symptoms are such that you feel you need to see a doctor on the same day, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: ONE YOU Ealing, Heath Care Assistant
Advice: Please visit oneyouealing.org, Tel: 0300 4560556, or for a Health Care Assistant, please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: GP
Advice: If your symptoms are such that you feel you need to see a doctor on the same day, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Health Care Assistant/Practice Nurse
Advice: Please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: RISE, AA, FRANK
Advice: Please visit ealingrise.org.uk, Tel: 0800 1958100, or alcoholics-anonymous.org.uk, or talktofrank.com, Tel: 0300 1236600, for self referral help.
Who do I see: Ear Care Lab
Advice: Search for your nearest community pharmacist. If you think you may need ear irrigation (‘syringing’ ) please contact Ear Care Lab on 020 8004 7808. This is a private service as ear syringing is no longer available at this Surgery. Also please check the following information on NHS Choices.
Who do I see: GP
Advice: If your symptoms are such that you feel you need to see a doctor on the same day, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Health Care Assistant/Practice Nurse
Advice: Please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: Community Pharmacy/GP if persists for more than 4 weeks or is infected
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: Community Pharmacy/Family Planning Clinic/Nurse Practitioner/GP
Advice: Search for your nearest community pharmacist, or for your nearest Family Planning Clinic. Otherwise, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Optometrist/Community Pharmacy/GP if persists for more than 7 day or vision is impaired
Advice: Search for your nearest community pharmacist, or for your nearest opticians. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Urgent Care Centre/A&E if severe
Advice: Please search for your nearest Urgent Care Centre. If severe, please go to Moorfields or Western Eye Hospital’s A&E departments.
Who do I see: Self certify first 7 days, then discuss with GP
Advice: For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
https://my.askmygp.uk/?c=E85122
If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.
Who do I see: Community Pharmacy/GP if persists for more than 7 days or difficulty breathing
Advice: Search for your nearest community pharmacist. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Practice Nurse/Health Care Assistant
Advice: Please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: Various
Advice: A medial examination will be booked if necessary. Completion of forms, certificates and medicals are not covered under the NHS. Payment details are available at Reception or online. Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. Allow 20 working days for the process to be completed, you will be contacted by text when your form is ready for collection. Please note we do not sign passport forms.
Who do I see: Community Pharmacy/GP if it persists
Advice: Search for your nearest community pharmacist. For a GP, contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Self-Care/111/Community Pharmacy
Advice: Please visit the NHS information home pages. You can also telephone 111 for any non-urgent medical issues or you can search for your nearest community pharmacist.
Who do I see: Genitourinary (GUM) Clinic/GP
Advice: Please visit either Ealing Hospital GUM clinic, or West Middlesex Hospital GUM Clinic. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Community Pharmacy/Clinical Pharmacist at surgery
Advice: Search for your nearest community pharmacist. For a clinical pharmacist, please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment. Find out more information.
Who do I see: GP/Urgent Care Centre if severe
Advice: Please search for your nearest Urgent Care Centre, or for a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Community Pharmacy/School Nurse/Practice Nurse
Advice: Please search for your nearest community pharmacist. For a Practice Nurse, please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment. Find out more information at NHS Choices.
Who do I see: GP
Advice: For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Various
Advice: Please contact the Surgery via askmyGP in the first instance. Please click the link below to access:
https://my.askmygp.uk/?c=E85122
You may be asked to to attend in person or post the documentation and to make payment. Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. Charges can be found online or at Reception. Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow 20 working days for the process to be completed, you will be contacted by text when your form is ready for collection.
Who do I see: IAPT Service/GP
Advice: Please visit ealingiapt.co.uk For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Community Pharmacy/GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Practice Nurse/Nurse Practitioner
Advice: Please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: Community Pharmacy/Podiatrist/Practice Nurse (dressing)/GP (infected)
Advice: Please search for your nearest podiatrist, or search for your nearest community pharmacist. For a Practice Nurse, please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Community Pharmacy/GP if severely infected
Advice: Please search for your nearest community pharmacist. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Community Pharmacy/IAPT Service/GP
Advice: Please visit ealingiapt.co.uk for IAPT services, or search for your nearest community pharmacist. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Various
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow 20 working days for the process to be completed, you will be contacted by text when your form is ready for collection.
Who do I see: Various
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow 20 working days for the process to be completed, you will be contacted by text when your form is ready for collection.
Who do I see: Clinical Pharmacist
Advice: Please contact the Surgery on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to book a telephone consultation with the Pharmacist, or via via askmyGP by clicking the link below to access:
https://my.askmygp.uk/?c=E85122
Who do I see: Family Planning Clinic/Community Pharmacy/Nurse Practitioner/GP
Advice: For emergency contraception, please find your nearest community pharmacy. For other issues please search for your nearest family planning clinic, or please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: GP/Nurse Practitioner
Advice: For a GP, please
contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Community Pharmacy/Dentist/GP for Dental abscess if not emergency dentist available
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services, or you may find your nearest community pharmacy. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Who do I see: Community Pharmacy/GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: 111/Urgent Care if severe/GP if several episodes
Advice: Pinch nose (do not lean head back) and apply ice pack. Find out more information about nose bleeds. If concerned, you can ring 111, or search for your nearest Urgent Care Centre. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: IAPT Service/GP
Advice: Visit ealingiapt.co.uk for IAPT services. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Please note, we do not counter sign passport forms
Advice: Passport forms are not covered by the NHS. Find Out More here.
Who do I see: GP
Advice: Please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: IAPT Service/GP
Advice: Visit ealingiapt.co.uk for IAPT services. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Health Care Assistant
Advice: Please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment, if you fit the NHS criteria
Who do I see: Clinical Pharmacist
Advice: Please book an appointment online, or contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Community Pharmacy/GP if persists
Advice: Please search for your nearest community pharmacist. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Community Pharmacy/GP if persists
Advice: Please search for your nearest community pharmacist. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Practice Nurse/Health Care Assistant
Advice: Please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: GP
Advice: Please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Health Care Assistant
Advice: Please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: Self certify first 7 days, then discuss with GP
Advice: For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
https://my.askmygp.uk/?c=E85122
If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.
Who do I see: Community Pharmacy/GP/Nurse Practitioner if it persists
Advice: Please search for your nearest community pharmacist. For a GP or Nurse Practitioner,
To see a GP, please contact the Surgery via askmyGP. Please click the link below to access:
https://my.askmygp.uk/?c=E85122
Who do I see: Community Pharmacy/GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: OneYou Ealing/SmokeFree Clinics Ealing/Health Care Assistant
Advice: You can visit oneyouealing.org, Tel: 0300 4560556, or phone SmokeFree Clinics Ealing on 0800 8766683 or 02007 5798622. Find out more from the NHS advice page.
Who do I see: Optician/Community Pharmacy/GP if it persists
Advice: If severe, please go to Moorfields or Western Eye Hospital’s A&E departments. Please search for your nearest opticians or search for your nearest community pharmacist. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Sexual Health Clinics/GP if it persists
Advice: Please visit either Ealing Hospital GUM clinic, or West Middlesex Hospital GUM Clinic. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Community Pharmacy/GP if it persists
Advice: Please search for your nearest community pharmacist. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Community Pharmacy/GP if it persists over 7 days/Urgent Care Centre
Advice: Please search for your nearest community pharmacist. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
https://my.askmygp.uk/?c=E85122
If it is a suspected serious injury, please search for your nearest Urgent Care Centre.
Who do I see: Community Nurse
Advice: Please discuss with a GP first by contacting the Surgery via askmyGP. If appropriate, they may refer you to have this done at another GP Surgery. Please click the link below to access:
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Who do I see: Community Pharmacy/Optician/GP if it persists
Advice: Please search for your nearest opticians or search for your nearest community pharmacist. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist.
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: Community Pharmacy
Advice: Please search for your nearest community pharmacist. You can also use NHS Choices page for more information.
Who do I see: Self-Help Advice/Community Pharmacy/Sexual Health Clinic
Advice: You find information on the NHS choices help page. You can also search for your nearest community pharmacist. If you are sexually active, you can also visit either Ealing Hospital GUM clinic, or West Middlesex Hospital GUM Clinic.
Who do I see: Practice Nurse
Advice: Please book at least 1 month before travelling and either book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: Nurse Practitioner/GP
Advice: Please bring a urine sample into the consultation; sterile pots available at reception. Please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Sexual Health Clinic/GP
Advice: You can search for your nearest community pharmacist. If you are sexually active, you can also visit either Ealing Hospital GUM clinic, or West Middlesex Hospital GUM Clinic. For a GP, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Community Pharmacy/GP if longer than 3 months
Advice: Please search for your nearest community pharmacist, or contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Health Care Assistant
Advice: Please book an appointment online, or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: Community Pharmacy/GP
Advice: Please search for your nearest community pharmacist. For babies and toddlers, or if it persists longer than 1 week in children and adults, please contact the Surgery via askmyGP. Please click the link below to access:
Who do I see: Health Care Assistant
Advice: Please book an appointment online,or contact reception on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery to make an appointment.
Who do I see: Community Pharmacy/GP
Advice: Please search for your nearest community pharmacist, or contact the Surgery via askmyGP. . Please click the link below to access:
https://my.askmygp.uk/?c=E85122
These sites provide you with local advice and information related to maintaining your health, well-being and services to support you.
