Cancelling Your Appointment

We do understand that sometimes you may forget your appointment, or that other important life incidents happen and that you sometimes no longer need the appointment. We do ask that if you cannot attend your appointment, please cancel it or notify the practice why you did not attend at your earliest convenience.

We have a large number of people who do not attend their appointments every single week leading to wasted doctor and nurse time, leading to delays in you being able to get an appointment.


You can telephone us on Florence Road Surgery 020 8567 2111 or Bramley Road Surgery 020 8567 2111 and leave a message on the anwerphone

press option 1 for appointments

press 1 to cancel an appt today, 2 to cancel appt in future , 3 to rebook or reschedule an appt


or cancel via SystmOnline, or come in and speak to Reception.


Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.