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Florence Road Surgery

& Bramley Road Surgery

Florence Road Surgery
Bramley Road Surgery

Tel: 020 8567 2111 

 

Sharing your information to improve care

North West London health and care professionals are working together to provide your care.Those involved can see relevant information about you, so you can receive joined up care. This ensures that when you visit your GP practice, the hospital, or get support in your community or at home, your care professional such as your GP, hospital doctor, district nurse or social worker has the right information about you at the right time. More information can be found under the links below.

 

Fair processing notice

 

Information Booklet

YOUR CHOICE 

If you do not wish for your information to be shared via the Whole Systems Integrated Care tools, you can complete the below form and return it to your GP.

 

Refusal form

 

 

Use of Computers, Personal Health Information and Data Sharing

There are three different systems for sharing health information from your medical records.

 

Care data (National): Information from patient records is vital to allow improvements to health services and health care to be made. It helps, for example, by monitoring flu outbreaks so that services can be delivered where they are most needed. Another example is a project to identify if people with learning disabilities receive different treatment from other people in ways such as screening for cancer. The new Health and Social Care Act allows confidential information from medical records to be extracted and used for these purposes. It is always anonymised and you cannot be identified unless you have been contacted via your GP and given your permission. 

 

Information used for research purposes is treated differently from the two sets of information below. This is because these records are used to improve your own care.

 

Care Data Leaflet

Frequently asked questions about Care Data

 

 

Summary Care Record (National): A Summary Care Record is an electronic record that's stored at a central location. As the name suggests, the record will not contain detailed information about your medical history, only important health information, such as whether:

  • you're taking any prescription medication 
  • you have any allergies
  • you've previously had a bad reaction to any medication 

For example, a person who lives in London is on holiday in Brighton. One evening, they're knocked unconscious in a car accident and taken to an accident and emergency (A&E) department. Under the current system of storing health records, it would be difficult for A&E staff to find out whether there are any important factors to consider when treating the person (such as any serious allergies to medications), especially as their GP surgery is likely to be closed. If healthcare staff cannot get the relevant health information quickly, some patients may be at risk.

 

SystmOne Enhanced Sharing (NW London area only): This is used to share your full GP computer medical record between clinicians involved in your care, for example, when you visit a consultant at the hospital.  The consultant can see all the information on your GP medical record and can add care information directly to that record, but only if you agree to this both with your GP and then with the hospital consultant at the time of consultation. You can choose to have parts of your record remain private if you prefer.  Please click here for leaflet "Sharing your medical information".

 

If you would prefer that your medical records are not used in any of the above ways you can opt out by telling the surgery as soon as possible. You need to opt out of each of them separately. A leaflet is available at reception or on the website for you to complete and return to the surgery.

 

 

 

Am I identified?

How is it used?

What’s in it?

Who uses it?

Care data

(National)

Anonymous

Used to improve health services

Only information relevant to the research

Used by researchers to help develop services, treatments and healthcare policies

Summary Care Record

(National)

Identifies you by name

Used to improve your own treatment, wherever you are in the UK

Important information about your medications, allergies etc.

Used by healthcare professionals treating you

SystmOne 

Enhanced Sharing

(Local) 

Identifies you by name

Used to improve your own treatment  in the NW London area 

Full GP record

Used by healthcare professionals treating you

 

 

NHS England also holds some patient information for calling and recalling patients to immunisation and health screening programmes (e.g. cervical smears, breast screening).

We are registered under the Data Protection Act and have rigorous systems in place to protect your confidentiality.

 

 

PRIVACY NOTIE

 

HOW WE USE YOU INFORMATION

This privacy notice explains why the GP Practice collects information about you, and how that information may be used.

 

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received previously (e.g. NHS Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.

 

NHS health records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which this GP Practice may hold about you may include the following information;

 

  • Details about you, such as address and next of kin
  • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations, such as laboratory tests, x-rays, etc.
  • Relevant information from other health professionals, relatives or those who care for you

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used to help protect the health of the public and to help us manage the NHS. Information may be used for clinical audit to monitor the quality of the service provided.

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified.

Sometimes your information may be requested to be used for research purposes – the surgery will always endeavour to gain your consent before releasing the information.

Risk Stratification

 

Risk stratification tools are increasingly being used in the NHS to help determine a person’s risk of suffering a particular condition, preventing an unplanned or (re)admission and identifying a need for preventive intervention. Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your de-identified information using software managed by the North West London Commissioning Support Unit as the data processor and is only provided back to your GP or member of your care team as data controller in an identifiable form. Risk stratification enables your GP to focus on the preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services.

Please note that you have the right to opt out.

Should you have any concerns about how your information is managed at the surgery please contact the Practice Manager to discuss how the disclosure of your personal information can be limited.

 

Invoice Validation

If you have received treatment within the NHS, North West London Commissioning Support Unit may require access to your personal information in order to determine which Clinical Commissioning Group should pay for the treatment or procedure you have received.

Information such as your name, address and date of treatment may be passed on to enable the billing process. These details are held in a secure environment and kept confidential. This information will only be used to validate invoices, and will not be shared for any further commissioning purposes.

 

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act 1998 (which is overseen by the Information Commissioner’s Office), Human Rights Act, the Common Law Duty of Confidentiality, and the NHS Codes of Confidentiality and Security. 

 

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential. Anyone who receives information from an NHS organisation has a legal duty to keep it confidential.

 

We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.

 

 

Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;

  • NHS Trusts
  • Specialist Trusts
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police
  • Other ‘data processors’

Access to personal information

 

You have a right under the Data Protection Act 1998 to access/view what information the surgery holds about you, and to have it amended or removed should it be inaccurate. This is known as ‘the right of subject access’. If we do hold information about you we will:

 

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

 

If you would like to make a ‘subject access request’. please contact the practice manager in writing.

 

If you would like further information about how we use your information, or if you do not want us to use your information in this way, please contact the Practice Manager.

 

 

 


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