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Florence Road Surgery

& Bramley Road Surgery

Florence Road Surgery
Bramley Road Surgery

Tel: 020 8567 2111 


Booking an Appointment

There are a number of ways you can book, cancel or check an appointment.  

  • Ring the surgery and speak to a receptionist
  • Come into the surgery and speak to a receptionist
  • Book, cancel and check an appointment on line (registration is required)
  • Ring the surgery and press 1 and use the automated system


Routine Appointments

When you ask for a non-urgent appointment (up to four weeks in advance) a doctor will ring you the following day. The doctor will then give you the most appropriate appointment or treatment. This will include: an appointment with a doctor/nurse/health care assistant up to four weeks in advance/ within a couple of days / on the same day; or advice given over the phone; or documentation completed for collection e.g. prescription, fitness to work, fit to fly certificate etc.

You must emphasize if you think your condition is urgent, as you may need to talk to a nurse or doctor  the same day.  This is called “triage”. 


It is really important that you keep your appointment or cancel it in plenty of time. This will allow other patients to be seen more efficiently. We offer an automated telephone service which allows you to book, cancel and change appointments 24 hours a day Telephone 020 8567 2111 


Child Appointments

We have appointment times especially for children aged under sixteen years. These are 11.10am to 11.30am and 4.00pm to 4.30pm and are available on the day. The children should normally be accompanied by an adult


Urgent Appointments (Same Day)

If you require a same day appointment please telephone the surgery early that morning. Your details will be taken and a nurse will ring you back and discuss your symptoms. If an appointment is needed with a doctor or nurse practitioner this will be offered.



Online Appointments



We have changed our clinical system. You will now use SystmOnline to access appointments and repeats. Please click here to read more about what you need to do.


Patients who feel they need to see a doctor / nurse on the same day, or need an appointment sooner than is available on SystmOnline, should telephone the surgery.


Once registered, patients can book a routine appointment with a doctor or nurse up to 4 weeks in advance on-line via the Appointment screen. There is a facility on the Appointment screen to enter the reason for the appointment; a brief explanation here will help the practice ensure that appointment slots are used appropriately. Where an appointment slot is restricted, a "pop-up" help box can provide details about the types of patients who can make these appointments (e.g. patients needing fasting blood tests). Please remember that all blood tests must be taken in the morning. Patients are advised to print the appointment booking confirmation sheet to present at reception on their arrival at the surgery. Click here to access appointments.


Please note: It is important that any appointments that are no longer needed are cancelled promptly, so that they can be allocated to other patients. SystmOnline has an option which allows patients to cancel their appointments, though patients may prefer to telephone the surgery.

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